FAQ ITEYE

IT outsourcing gives you access to a full team of specialists instead of relying on a single employee. You are not dependent on vacations, sick leaves, or the human factor. In addition, you optimize costs: there is no need to pay salaries, taxes, set up a workplace, or manage employee performance.

We work under an SLA agreement and take responsibility for the results, ensuring the stable operation of your IT infrastructure.

IT support services include a full range of tasks: user support, server administration, network configuration, troubleshooting, maintenance, and monitoring.

You also get:

• remote and on-site support
• IT infrastructure monitoring and control
• consulting and cost optimization
• regular hardware maintenance

In essence, it is a fully outsourced IT department for your business.

We start with an analysis of your IT infrastructure, identify weak points, and develop an optimization plan. After that, we take your system under control and ensure stable support and continuous improvement.

Response time depends on the selected service plan and ranges from 15 minutes to 1 hour. Critical issues are handled first to minimize business downtime.

We use a ticketing system and monitoring tools that allow us to detect some issues before they even occur.

Yes, and in many cases, it is the most cost-effective solution.

Small businesses are especially sensitive to downtime and IT errors, so it is more efficient to build a stable system from the start rather than lose money due to chaos and failures

Yes, we often work in a format that strengthens the internal team.

We can take over complex or specialized tasks such as:

• server infrastructure
• cybersecurity
• cloud solutions
• audit and optimization

This helps improve IT efficiency without expanding your staff.

An IT audit is a full diagnosis of your infrastructure – from security to costs.

You receive:

• risk and vulnerability analysis
• evaluation of IT cost efficiency
• compliance assessment
• clear development recommendations

This helps identify weak points and understand where your business is losing money due to IT issues.

You move from a chaotic workflow to a controlled system: recurring failures disappear, employee productivity increases, and transparency and predictability are achieved. IT stops being a problem and starts contributing to business growth.

Yes, security is one of our key priorities.

We implement a comprehensive approach:

• antivirus protection
• access control
• data backup
• server and network security

This minimizes the risks of data loss and cyberattacks.

Yes, we fully manage the transition to cloud infrastructure – from selecting the right server to setting up remote workstations.

This allows your team to work from anywhere in the world while keeping all data secure and centralized.

Yes, we design IT systems with business growth in mind.

This means that when your team expands, workloads increase, or new offices open, you don’t need to rebuild everything from scratch – your infrastructure is already scalable.

The cost depends on the number of users, servers, and the complexity of the infrastructure.

In most cases, IT outsourcing is more affordable than maintaining an in-house specialist, while providing broader expertise and higher reliability.

You receive a stable, secure, and predictable IT infrastructure that operates without downtime.

This means:

• uninterrupted employee productivity
• reduced IT costs
• data protection
• business scalability

Most importantly, you can focus on growing your company without being distracted by technical issues.