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Subscription Maintenance Service for Offices ITEYE

Subscription Maintenance Service for Offices

Sooner or later any progressively developing company is faced with the issue of supporting the IT infrastructure of its business. When your manager or secretary is no longer able to close the vacant position of a “computer technician” – we are ready to help. Our assistance will consist in timely and operational IT support. We will be able to provide maintenance of workstations, network equipment and servers. The headache with issues like “computer does not turn on”, “no Internet connection”, “1C does not run” will be gone.

The necessity in IT maintenance

Uninterrupted operation of computer equipment is a very important and is a key factor for the correct construction of business processes. As the famous American scientist and politician Benjamin Franklin said: “Time is money”, and in our digital world no business process is carried out without computer and digital technology, therefore, prompt response, and even more important – stable monitoring and supporting of this technology, will be the key to a successful business.

After signing an agreement with us for computer maintenance of your office, we will take a responsibility and will guarantee constant monitoring and support of the entire IT infrastructure.

Operations to be done as part of the computer maintenance:

We are continually monitoring the equipment and detecting potential malfunctions before they occur. This allows problems to be detected and resolved in advance, thereby minimizing downtime.

What is needed to get started?

  1. We make an audit of your organization and assess the current state of the infrastructure.
  2. We agree on the key points of maintenance, namely: the number of scheduled visits, the list of works that we undertake to fulfill, the obligations of the parties and, of course, the price of monthly subscription maintenance service.
  3. We sign an agreement.
  4. We proceed our duties.

What will you get?

  1. Computer equipment in working condition.
  2. Inventory of all equipment, movement tracking.
  3. Full-fledged IT department.
  4. Complete IT security and data protection.
  5. Registration of all requests in the CRM system.

If you have any questions about the description of this service, we are always glad to advise you by phone or make an appointment. 

Outsourcing is more profitable than a regular system administrator. Because:
System Administrator
  • Cannot perform several tasks at once. Therefore, there may be downtime in some areas of work, due to which you will lose money and clients. And if force majeure happens, when he is on vacation or sick leave?
  • The financial costs for the office equipment, salary and taxes are a lot of money, and the quality of work does not always correspond to them.
  • How the effectiveness of a system administrator can be evaluated? It is not easy, because you need an another professional in this field or a complex request and regulations accounting system, as well as a person who will control all of these.
  • Does not bear financial responsibility if the company activity is interrupted due to fails in the information system.
  • Does not have a clear documentation system. There is often lack of complete information about services and system status in case of system administrator dismissal. Often has an insufficient or irrelevant knowledge base.
  • Does not have motivation and development opportunities, especially in companies with a small computer fleet.
ITEYE outsourcing
  • We have enough experts to immediately solve your problems. There will be no downtime, because we are multitasking.
  • No workspace is required. There is no need to pay for an employee, and the cost of our IT maintenance can be factored in as an expense when calculating taxes.
  • Information about your IT infrastructure (CMDB) is always up to date. There is a request accounting system, according to which you can always get a report. You will understand how it works, what is the current state of the information system, and what you are paying for.
  • We draw up an SLA - agreement on quality control of IT services, according to which we are financially responsible to the customer.
  • We have experts in all areas. They are always in good shape and have all the relevant professional information. We are ready to provide a report on the work done and on the state of the customer's information system at any time.
  • Our employees are constantly learning something new and improving their skills. The lazy employees don't take root here.
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