Sooner or later any progressively developing company is faced with the issue of supporting the IT infrastructure of its business. When your manager or secretary is no longer able to close the vacant position of a “computer technician” – we are ready to help. Our assistance will consist in timely and operational IT support. We will be able to provide maintenance of workstations, network equipment and servers. The headache with issues like “computer does not turn on”, “no Internet connection”, “1C does not run” will be gone.
The necessity in IT maintenance
Uninterrupted operation of computer equipment is a very important and is a key factor for the correct construction of business processes. As the famous American scientist and politician Benjamin Franklin said: “Time is money”, and in our digital world no business process is carried out without computer and digital technology, therefore, prompt response, and even more important – stable monitoring and supporting of this technology, will be the key to a successful business.
After signing an agreement with us for computer maintenance of your office, we will take a responsibility and will guarantee constant monitoring and support of the entire IT infrastructure.
Operations to be done as part of the computer maintenance:
- Installation and setup of the equipment and organization of new and support of existing workplaces.
- Modernization and prevention of equipment operation.
- Software installation on computers.
- Troubleshooting of hardware and software.
- Antivirus security providing in the local network.
- Ensuring LAN / WI-FI network and Internet serviceability.
- Consultation by phone, remote user support (hotline consultation by phone for any employee), and regular visits to the office for preventive maintenance.
- Negotiations with information service providers (providers, hosters, software vendors, etc.).
- Consultations on optimizing the information services costs.
We are continually monitoring the equipment and detecting potential malfunctions before they occur. This allows problems to be detected and resolved in advance, thereby minimizing downtime.
What is needed to get started?
- We make an audit of your organization and assess the current state of the infrastructure.
- We agree on the key points of maintenance, namely: the number of scheduled visits, the list of works that we undertake to fulfill, the obligations of the parties and, of course, the price of monthly subscription maintenance service.
- We sign an agreement.
- We proceed our duties.
What will you get?
- Computer equipment in working condition.
- Inventory of all equipment, movement tracking.
- Full-fledged IT department.
- Complete IT security and data protection.
- Registration of all requests in the CRM system.
If you have any questions about the description of this service, we are always glad to advise you by phone or make an appointment.